Refund policy

Return & Refund Policy

At Kycol Hair Collection, your satisfaction is our crown. Because our products are hair items, we follow strict hygiene standards on returns.

Return window: You may request a return within 14 days of your order being delivered.

Condition required: Due to the hygienic nature of hair products, items must be unworn, unwashed, and unaltered, and returned in their original packaging with all tags attached. Wigs or extensions that have been worn, washed, cut, colored, or installed cannot be returned or refunded.

Non-returnable items: For health and hygiene reasons, opened or used hair products, lace glues, adhesives, and clearance/final-sale items are not eligible for return.

How to start a return: Email us at hello@kycolhaircollection.com with your order number and reason for return. Our team will respond with next steps. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds: Once your returned item is received and inspected, approved refunds are issued to your original payment method. Please allow several business days for the refund to appear.

Damaged or incorrect items: If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll make it right.